The event organiser, The Pearly Queen Theatre, has the legal responsibility to tell ticket buyers and event attendees how their personal information will be collected and used. You can find their Privacy Policy below or contact them to request it.
Privacy Policy
The Pearly Queen Theatre
The Pearly Queen Theatre (“we,” “us,” “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, purchase tickets, sign up to our mailing list, or otherwise interact with us.
By using our website or services, you agree to the terms outlined below.
1. Information We Collect
We may collect the following types of personal information:
Information you provide directly
- Name
- Email address
- Postal address
- Phone number
- Payment information (processed securely via our payment provider)
- Ticket purchase history
- Marketing preferences
Information collected automatically
- IP address
- Browser type and device information
- Pages visited on our website
- Cookies and similar tracking technologies
2. How We Use Your Information
We use your information to:
- Process ticket purchases and manage bookings
- Send booking confirmations and important show information
- Respond to enquiries
- Provide customer support
- Send marketing communications (only where you have opted in)
- Improve our website and services
- Comply with legal and regulatory obligations
We will only use your personal data where we have a lawful basis to do so, including fulfilling a contract (e.g., ticket purchase), legitimate interests, consent, or legal requirements.
3. Payment Processing
All payments are processed through secure third-party payment providers. We do not store full payment card details on our servers.
4. Marketing Communications
If you choose to join our mailing list, we may send you updates about upcoming productions, events, promotions, and news.
You can unsubscribe at any time by:
- Clicking the “unsubscribe” link in any marketing email, or
- Contacting us directly at [email protected]
We will not sell or rent your personal information to third parties for marketing purposes.
5. Sharing Your Information
We may share your information with trusted third parties who help us operate our theatre and website, including:
- Ticketing and box office platforms
- Payment processors
- Email marketing services
- IT and hosting providers
These providers are required to keep your data secure and use it only for the services they provide to us.
We may also disclose information if required to do so by law.
6. Data Retention
We retain personal information only for as long as necessary to:
- Fulfil the purposes for which it was collected
- Comply with legal, tax, and accounting obligations
- Resolve disputes
7. Your Rights
Under UK data protection law (including the UK GDPR), you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate information
- Request deletion of your data (where legally permitted)
- Restrict or object to certain processing
- Withdraw consent for marketing at any time
To exercise any of these rights, please contact us at:
[email protected]
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).
8. Cookies
Our website may use cookies to improve user experience, analyse traffic, and support ticketing functionality. You can manage cookie preferences through your browser settings.
9. Data Security
We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, or alteration.
10. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices of other websites and encourage you to read their privacy policies.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
12. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact:
The Pearly Queen Theatre
[email protected]